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Standard Warranty: Most manufacturers offer a standard warranty that covers the robotic arm for a specific period, usually 1 to 2 years, against defects in materials and workmanship. During this period, the manufacturer will repair or replace any faulty components at no cost to the customer.
Extended Warranty: Customers may have the option to purchase an extended warranty that extends coverage beyond the standard period. This can provide additional peace of mind and protect against unexpected repair costs.
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Spare Parts Supply – Frequently Asked Questions
1. Do you provide spare parts for all models?
Yes, we supply original and compatible spare parts for all our machines, including stretch wrappers, strapping machines, palletizers, and corner applicators.
2. How fast can you deliver spare parts?
Standard parts are typically shipped within 3–5 working days. For customized components or international orders, the lead time may vary based on availability and destination.
3. Can I order spare parts even if I didn’t buy the machine from you?
Yes, we can support with compatible parts for many industry-standard models. Please send us the model number, photos, and the part you need — our technical team will confirm compatibility.
4. Do you offer a spare parts list with each machine?
Yes, a recommended spare parts list is included with every machine delivery. You can also request an updated version anytime based on your operating hours and application needs.
5. Can you help us identify the parts we need?
Of course. Our team can assist you via video call or photo identification. Just share your machine’s serial number and the part’s position or image.
6. Do you offer spare parts kits for maintenance?
Yes, we offer convenient maintenance kits, including wear-and-tear parts for 6-month or 12-month cycles, which are tailored based on machine type and usage frequency.
7. Can you customize spare parts based on our requirements?
Yes, for special needs such as non-standard rollers, sensors, or electrical components, we can arrange customization according to your machine and application.
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Training & Documentation – Frequently Asked Questions
1. Do you provide training after the equipment is delivered?
Yes. We offer professional training for operators and maintenance staff. Training can be provided on-site, online, or via video tutorials, depending on your preference.
2. What does the training cover?
Our training covers daily operation, safety procedures, routine maintenance, troubleshooting, and key machine functions. For complex systems, we provide advanced user guidance as needed.
3. Is documentation provided with each machine?
Absolutely. Each machine comes with a complete set of documents including:
Operation manual
Electrical and pneumatic diagrams
Maintenance checklist
Troubleshooting guide
4. Can the documentation be customized to our language or region?
Yes, we can provide documentation in English and other major languages on request. Compliance with local safety or industrial standards can also be addressed.
5. Do you offer refresher training or support for new staff?
Yes. We understand staff turnover is common in production facilities. You can request refresher training anytime—remotely or in person—depending on your service agreement.
6. Can we access training materials online?
Yes. We offer access to training videos, manuals, and FAQ articles through our cloud platform or by direct file download. Access can be granted to your entire technical team.
7. Do you support training for multiple machines or full packaging lines?
Yes, we can organize tailored training sessions for multi-machine systems or integrated packaging lines, ensuring smooth coordination across operations.
